Sean Oldaker
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01 / Work in practice

UK localCurrent UK local time:

Hard edges.Real work.

Operating across the entire operational stack: architecting enterprise AI product intelligence, scaling 24/7 mission-critical care organisations with zero controllable SLA breaches, directing multinational infrastructure programmes, and leading safety-critical high-voltage engineering.

Fig. 04 / The operational continuumStepped, not smoothed
01 / Physical atoms02 / 24-7 operations03 / Systems04 / Enterprise AI

Selected Engineering & Operations Engagements

01

Make the expertise a system.

Product intelligence · Enterprise AI transformation

Operational diagnostic knowledge locked in human heads does not scale.

Rule → AIIntelligence platform
02

A service that stays answerable.

Mission-critical operations · 24/7 Service delivery

When critical systems fail, ownership cannot be the next mystery.

24/7 · 0SLA breaches
03

Infrastructure, across borders.

Programme leadership · Multinational deployment

A deployment is only useful when the next team can run it.

2,500+DC fast chargers
04

Accountability, on the ground.

Physical engineering · Commercial contracting

Safety-critical work leaves zero room for vague responsibility.

2,000+EVSE installations / yr

Case 01
Product intelligence · Enterprise AI transformation

Make the expertise a system, not a person: Operational intelligence and agentic workflows.

DeterministicDiagnostic Rules Engine
Multi-CSMSVendor-Neutral Telemetry
Agentic AIGoverned Model Workflows

The mess

Connected charging estates generate dense streams of fragmented telemetry: intermittent OCPP communication drops, phase imbalances, payment timeouts, and vehicle-side handshake terminations. Frontline engineering teams drown in repetitive investigations, relying on tribal intuition to distinguish transient network noise from catastrophic inverter hardware failure.

The architecture

Architected an operational intelligence platform converting tacit engineering diagnosis into repeatable software behaviour. Designed rules engines evaluating recurring charging-session heuristics, alert suppression hierarchies, and telemetry correlation models. Established the strategic roadmap progressing from deterministic threshold rules to predictive fault clustering, vendor-neutral SaaS ingestion, and governed agentic automation.

The trade-off

Deterministic explainability versus opaque machine learning velocity. Prioritised human-in-the-loop, explainable diagnostic evidence for operators and customer executives over black-box predictions, ensuring every automated escalation carries verified provenance.

Enterprise-funded operational intelligence initiative. Metrics and workflows describe telemetry analysis and software capability; commercial figures and partner identities withheld for confidentiality.

Case 02
Mission-critical operations · 24/7 Service delivery

Support is part of the system: Multi-tier service scaling with zero controllable breaches.

40+ PersonMulti-Tier Care Organisation
4× ScaleConnected Asset Estate Expansion
0 BreachesControllable SLA Performance

The mess

Rapid estate expansion puts immense strain on support teams. In mission-critical fleet environments—where depot charging failures ground transit routes at 05:00—unstructured ticketing pipelines result in missed contractual SLAs, finger-pointing between hardware OEMs, and frustrated frontline operations.

The architecture

Built and scaled a 40+ person multi-tier care organisation (L1 customer support, L2 technical operations, L3 engineering across UK and international hubs). Integrated Jira Service Management, Opsgenie, and Salesforce pipelines to route telemetry failure signatures directly to specialized triage queues. Maintained zero controllable SLA breaches while scaling asset volume 4×, and achieved 100% CSAT during major European go-lives.

The trade-off

Centralised escalation rigor versus local frontline response autonomy. Enforced strict P1/P2 runbook execution and formal problem management handoffs, while empowering frontline tier-1 agents with automated remote recovery and diagnostic tooling.

Service delivery metrics reflect operational scaling and multi-tiered care organisation across distributed fleet and depot charging estates. Client identities withheld for confidentiality.

Case 03
Programme leadership · Multinational deployment

The install is only half the job: Scaling cross-border infrastructure programmes.

2,500+High-Power DC Assets
61 HubsMulti-Megawatt Hubs
6+ NationsEuropean Matrix Footprint

The mess

Multi-megawatt grid constraints, distribution network operators (DNOs), municipal planning variances, and fragmented subcontractor consortiums across 6+ European nations. Physical infrastructure exposes the friction between capital allocation, civil engineering, and operational handover.

The architecture

Standardised programme governance across jurisdictions: common site-qualification gates, DNO substation lead-time buffers, vendor-agnostic commissioning checklists, and an explicit SLA handover protocol into 24/7 network operations. Every milestone was validated via live telemetry rather than contractor sign-off.

The trade-off

Centralised standardisation versus local market agility. Enforced non-negotiable electrical design specifications, safety protocols, and operational monitoring interfaces, while granting regional project teams autonomy over local civil contracting and ground-mount contingencies.

Programme scope reflects multi-million pound cross-border rollouts for tier-1 national transit operators and global logistics networks. Financial figures and commercial client names withheld for confidentiality.

Case 04
Physical engineering · Commercial contracting

The foundations were physical: High-voltage systems and commercial contract delivery.

2,000+/yrAnnual Commercial EVSE Delivery
Up to 36 kVHV Distribution & Substation Exposure
FoundationsSite Supervision & Safety Governance

The mess

Live industrial electrical environments, tight commissioning windows, multi-trade congestion, and high-volume commercial contracts. In safety-critical power delivery, an ambiguous wiring schematic, an overlooked isolation protocol, or an unverified ground fault has immediate life-safety consequences.

The architecture

Instilled uncompromising site and contract governance: rigorous lock-out/tag-out (LOTO) procedures, systematic point-to-point testing, structured DNO energisation protocols, and commercial contract standardisation capable of delivering 2,000+ commercial installations per year while reducing civil and installation overheads.

The trade-off

Programme velocity versus safety-critical verification. Enforced non-negotiable physical safety gates into the critical path, establishing that velocity is a byproduct of operational clarity, not bypassed inspection controls.

Career period and technical responsibilities drawn from industrial electrical contracting, DNO coordination, and high-volume commercial EVSE delivery. Client and site identities withheld for confidentiality.

From the workshop

Operational Modeling Workshop

Some things make more sense when you can move the controls.

The Range Impact Simulator explores how ambient temperature, vehicle payload, and cruising aerodynamics affect real-world EV energy margins.

Try the range simulator